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Are there any other costs involved when using FSFSMS?
No. BulkSMS operates on a prepaid basis.

You simply purchase SMS credit bundles and use them as and when you need to. There is no monthly fee, no set up fee, and no contract fee involved when using our SMS service.


Do FSFSMS credits expire?
No, they don't.

FSFSMS SMS credits do NOT expire. This means that your SMS credits will be available in your FSFSMS account for as long as you need them.


Is my personal data recorded?

Since you add credit to your account with cryptocurrency, it is not possible to record and share your personal information. The FSFSMS platform is not interested in the content of the SMS messages you send.


How can I send SMS?
You need to add credits to your account to access the API, Programmes and Phone Lists and to upload your phone lists to SMS sending programmes you download.

To use them you need to get your API key.

It is also possible to send SMS through our FSFSMS website.


Add Credit to Your Account to Get an API Key

What does it cost to download the FSFSMS Text Software?
There is no cost to download or use the FSFSMS Text software. You only pay for the SMS messages you want to send and not for the software

Do you provide delivery reports
Yes we do. These are stored for 90 days only on the FSFSMS Web to SMS platform. If however, you are using the FSFSMS Text Software, you will be able to see your delivery report for as long as you keep the sent SMS message in your Sent items box.

A delivery report will indicate the status of a sent message, for example: Delivered to Mobile, Delivered Upstream or Failed.


What does "Delivered Upstream" mean?

Delivered upstream means that the message you have sent has been submitted to a network but no status report has yet been received from the mobile network.

This means that we cannot ascertain why the mobile network has not yet been able to deliver the message to the mobile phone number and it could be any one of the following:

  • Status reports can sometimes be delayed
  • This particular network does not support status reports
  • The mobile phone is switched off
  • The recipients SMS message Inbox is full
  • Poor network coverage
  • Mobile phone is roaming
  • Invalid mobile phone number


The status could change at a later stage from 'Delivered Upstream' to either 'Delivered To Mobile' or 'Failed'.

Can I personalise the SMS messages I want to send?

Yes you can. For SMS messages, the Sender ID will be the name of the sender you have saved in your contact list.

Please note that Sender ID is not available in South Africa or the United States of America due to the policy of the mobile network providers.

Does FSFSMS support accented and foreign language characters?

Yes, you can send SMS messages using Unicode for non-English characters (such as Arabic, Chinese or Cyrillic characters).

On the Compose Message page tick 'Send as Unicode'. This will however shorten character length for your message to about 70 characters.


How safe are my client contact lists?

FSFSMS will not intercept, monitor, copy or disclose any User messages or personal information, including the User’s phonebook.

This means that FSFSMS is not allowed to disclose the contacts or client lists saved to the FSFSMS platform.


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